Yes. Our Customer Service team is available to help you to make changes to your order or cancel it altogether. In order to do that you must notify us at CustomerCare@haisue.ca within one hour of placing your order. Please note that our customer service team is unable to make any changes to your order after the one hour mark.

Once you finish placing your order, you will immediately receive an email confirming that we have received your order.

Once your order is completed, you will receive another email notifying you that we have finished processing your order, where you can locate a tracking number or an estimated time of delivery at the bottom of the email.

If you have an account, you can also track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking View Order.

If you do not receive email notifications from us, please check your junk/spam mail folder.

If the item is temporarily out of stock, you can choose to be notified by email when we have it back in stock so that you can re-order it.

If you can’t see the item anywhere on the website that means we no longer carry it. We are always working hard on bringing new products that we hope you’ll love and share, and as we are getting ready to introduce new launches, we may phase out of some of our existing products. We hope you’ll stay tuned to discover new Haisue favourites.

You are always welcome to share with us your product requests at CustomerCare@haisue.ca.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and PayPal.

We currently ship all across Canada. We are currently working on expanding our reach. Stay tuned for more updates.

Shipping costs depend on a number of factors such as shipping address, weight and size of products in an order, and preferred shipping method. Once you are on the checkout page, our powerful shipping integration tools will use all of this data to present you with the shipping costs for your order.

Retail orders above certain minimum order subtotal (before taxes and after any discounts) are eligible for free shipping depending on the address an order is being shipped to. The minimums and addresses are:

• $99 or more for addresses with a postal code starting with the letter M, for example M1B 1Y4.
• $119 or more for addresses with other postal codes but are non-remote addresses.
• $149 or more for remote addresses with a postal code that includes the number “0” as the second digit, for example N0R 1M0. Some restrictions apply.

Once you are on the checkout page, you will be able to see an estimated delivery date for your order.

Orders are processed within 1 business day after the order is placed. Business days are Monday to Friday excluding holidays.
Orders placed before 9 am EST are eligible for same day fulfilment given that they are placed on a business day.

Please note that items on backorder may take 2-7 business days to fulfill.

All processing and delivery times are estimates and may be subject to change.

Yes. To make sure that orders being sent to PO boxes and rural addresses get to their proper destination, please include a physical street address or highway number with your order.

After your order has been shipped, due to the consumable and perishable nature of most products, as well as the health and safety of our customers and staff, Haisue does not offer returns or exchanges. For any issue with your order once received, you must notify us at CustomerCare@haisue.ca within 48 hours upon receiving your order.

You must notify us at CustomerCare@haisue.ca within 48 hours upon receiving your order with a description of the damages and picture(s) of the damaged items/packaging. We have a number of measures in place in our picking and packing process to ensure these issues do not arise. However, mistakes are inevitable and this information is very helpful to us in assessing the situation, how we package our orders, and helps prevent similar issues in the future. If it is found that the damaged/missing items are a result of an error made by Haisue staff, you will be given the option of either a refund or store credit for the value of the damaged/missing items.