Refund & Cancellation Policy

Haisue Inc. (“Haisue”) is available to help you to make changes to your order or cancel it altogether. In order to do that you must notify us at CustomerCare@haisue.ca within one hour of placing your order. Please note that our customer service team is unable to make any changes to your order after the one hour mark.

After your order has been shipped, due to the consumable and perishable nature of most products, as well as the health and safety of our customers and staff, Haisue does not offer returns or exchanges. For any issue with your order once received, you must notify us at CustomerCare@haisue.ca within 48 hours upon receiving your order.